Brookhaven Private Resort Frequently Asked Questions
How can I book a stay at Brookhaven Private Resort?
You can book through the following channels:
– The booking form on our website: brookhaven-properties.com
– Email: info@brookhaven-properties.com
– Call or text: +63 921 956 3689
– Or message us directly via our Facebook page.
How much is the rate per stay?
- DAY TOUR (8:00am - 5:00pm)
Weekdays (Mon-Thu) : ₱7,999
Holidays/Weekends (Fri-Sun) : ₱8,999
• 10 Guests
- NIGHT TOUR (7:00pm - 6:00am)
Weekdays Mon-Thu) : ₱9,499
Holidays/Weekends (Fri-Sun) : ₱10,499
• 10 Guests
- OVERNIGHT (2:00pm - 12:00nn)
Weekdays (Mon-Thu) : ₱17,999
Holidays/Weekends (Fri-Sun) : ₱19,999
• 20 Guests
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How do I confirm my reservation?
50% down payment is required to secure your booking. The remaining balance must be paid at least one day before check-in.
Is the payment refundable if I cancel?
All payments are non-refundable, but free rebooking is allowed if you notify us at least 15 days before your scheduled arrival.
Is there a security deposit required?
Yes. ₱2,000 refundable security deposit is collected upon check-in for Overnight stay and ₱1,000 for Day tour/Night Tour. This will be returned during check-out after inspection.
What is the check-in and check-out time?
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Day Tour
Check-in is at 8:00 AM and Check-out is at 5:00 PM
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Night Tour
Check-in is at 7:00 PM and Check-out is at 6:00 AM
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Overnight Stay
Check-in is at 2:00 PM and Check-out is at 12:00 NN the next day.
How many guests can the resort accommodate?
We can accommodate up to 20pax. Kids below 4 y/o can stay for FREE (max. up to 3 kids ONLY) but no additional mattress will be provided. Please follow the assigned room capacities provided upon confirmation.
Can we bring extra visitors who aren’t part of the booking?
No. Only registered guests are allowed inside the resort. Undeclared visitors are strictly not allowed within the premises and may result in penalties.
Are pets allowed?
No. We do not allow pets on the property.
Is smoking allowed inside the resort?
Smoking is not allowed indoors, but there are designated smoking areas outside.
Are parties or events allowed?
Yes, but they must be approved in advance by our team. Additional fees may apply depending on the setup or number of guests.
What are your quiet hours?
Guests are asked to keep noise to a minimum between 10:00 PM and 8:00 AM.
What happens if we damage something?
Guests are responsible for any damage or loss incurred during their stay. Please report any incidents to the Resident Manager.
Is the resort liable for lost items?
The resort is not responsible for lost or stolen belongings. We recommend securing valuables at all times.
What are the pool rules?
For everyone's safety:
– No diving
– Swim at your own risk
– Children must be supervised at all times
– No food or glass containers in the pool area
Is the resort secure?
Yes. The resort is equipped with CCTV cameras in public areas and a Resident Manager on-site to assist during your stay.
What amenities are included in the booking?
Every stay includes exclusive access to:
– A private swimming pool
– Fully air-conditioned rooms
– 65" TV with Netflix and Disney+ access
– Freebies from monthly themed activities (e.g. Treasure Hunt, S'mores by the Grill, Cotton Candy Craze and many more!)
– Indoor and outdoor games
– Videoke
– Griller
– Dining and lounge areas
– FREE use of Beer Tower, Wine & Champagne glasses
– Kitchen with complete utensils, sizzling plates, etc.
– Coffee station (FREE coffee, tea & sugar)
– Clean restroom and shower facilities with free luxury toiletries
– Free parking
– Outdoor seating areas (pool side and Gazebo)
– Outdoor Cinema set up
Do you charge a cleaning fee?
We strictly implement a Clean-As-You-Go policy at the resort. Guests must ensure that no leftover food is left in the fridge, and that all used dishes, utensils and kitchenware are washed and returned to their proper place before checkout. Stains on beddings must also be avoided. Failure to follow any part of this policy will result in a ₱500 cleaning fee, deducted from the security deposit.